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A GUIDE TO RÉSUMÉ WRITING
by the National Résumé Writers Association

10 RÉSUMÉ WRITING SUGGESTIONS

  1. There is no universal résumé format. There are only guidelines. The résumé writing example below is intended for that purpose.
  2. Actively sell your qualifications by focusing on accomplishments and results rather than routine job descriptions.
  3. Final hiring decisions are rarely based on résumés alone; however, the résumé should be a concise, factual and positive listing of your education, experience and accomplishments.
  4. Make sure the information you provide (throughout the résumé) is relevant to prospective employers, supports your candidacy and focuses on skills and experience needed to do the job.
  5. Be conscious of the continuity of your history. The reader will be looking for reasons to eliminate as many résumés as possible. Writing résumés with gaps of unaccountable time often reach the circular file.
  6. Weigh your choice of words. Select strong action verbs, concrete nouns and positive modifiers for emphasis. See our list of high-impact words below. Use concise phrases and clauses rather than complete sentences.
  7. Try your résumé out on someone who knows you and who will be objective in his or her opinion.
  8. Keep a separate list of references and make them available only on request.
  9. Always send a cover letter on matching paper with specific references to the company's needs and your qualifications for the job. A personal letter is always best, so make an effort to get the name and title of the individual making the hiring decision.
  10. Remember, your résumé is only a door opener to get a personal interview. You should carefully frame your résumé as a platform for your interview, setting the stage for the discussion. Your résumé should help you control the interview agenda, and your résumé is also your final word that others may see after your interview is over.

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RÉSUMÉ WRITING REQUIREMENTS

  • Submit your résumé on high quality paper the reader will remember; paper that looks and feels valuable just like you, the candidate! A research study conducted among business decision-makers recently concluded that the use of Southworth's fine business paper used for résumés led to more positive impressions and more positive business decision outcomes than documents printed on ordinary copy/ multifunction paper.
  • Make your résumé stand out! Look for our exceptional résumé folders and 9" x 12" mailing envelopes.

Click here to shop for résumé products.

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THE FOUR QUESTIONS

Your reader will ask four questions of your résumé...Make sure you have the answers! Answering the following four questions in a fully persuasive way will greatly increase your odds of developing a winning résumé. The questions are the crucial elements of the résumé writing formula. Answering them will not only give you the material you need for building a strong résumé but will also prepare you for networking and interviewing. Use the résumé writing examples below as a point of reference.

What do you want?
What is your job target? The résumé should be built around your job target (whether you include an objective or not) so that prospective employers can immediately see what position you are aiming for.

Why are you qualified to do it?
That's the summary or "professional profile" section. This is where you outline the skills and credentials that qualify you for the job. You can break your skills into functional sections or use bullet points to highlight key points. If this section is done properly, it will convince prospective employers that the rest of your résumé is worth reading, bringing them to the next question.

Where have you done it?
That's the "experience" section. The reader needs to know whom you worked for, the city and state where they are located and what you did. Ideally, your job descriptions should include lots of active verbs and focus on keywords and functional skills that are most relevant to your job target. See our list of words below.

How well have you done it?
Listing accomplishments and special projects shows by example that you have contributed to previous employers' bottom lines. The best accomplishments are those that demonstrate quantifiable results or your willingness to go "the extra mile." Did you come up with an idea that saved the company money? Were you promoted because of your team building skills? Were you selected for a key program because of your positive attitude? Whenever possible, describe how you improved previous employers' bottom lines - i.e., doubled sales, cut costs, reduced errors, streamlined processing or improved efficiency.

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RÉSUMÉ WRITING EXAMPLE

GREGORY SMITHERS

435 Miranda #62
Bend, Oregon 97231

(555) 555-9087

Professional Profile

M .B.A. graduate with record of success in sales management and marketing at the local, regional and national levels. Creative problem solver with ability to drive revenue growth, resolve conflict, improve morale and consistently exceed profit goals. Computer literate.

  • Management - Solid background in planning and executing sales and marketing plans. Hands-on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Equally strong in budgeting and financial management.
  • Marketing - Proven ability to recognize and capitalize on market trends and assume bottom-line responsibility for strategic planning, pricing, market research and forecasting. Broad knowledge of marketing disciplines, including research, telemarketing, promotional planning, pricing, merchandising, event planning and advertising.
  • Team Building - Decisive team leader with extensive experience recruiting and hiring sales teams, developing talent and creating effective training programs.
  • Communication - Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels.

Experience

COLLECTIONS UNLIMITED - Gresham, Oregon

2000 - Present

Branch Sales Manager
Oversee branch sales operations for the world's largest national/international commercial collections firm. Direct a sales force of 35 and coordinate telemarketing functions. Conduct biweekly sales meetings and provide ongoing (2-3) hour sales mentoring sessions for individual team members. Recruited and developed sales force.

  • Reduced staff turnover by approximately 24%
  • Tripled sales and client base; increased book of accounts (from $90,000 to $322,000) and fees (from $7,200 to $38,000)

ADVO COMPUTER SERVICES - Bellevue, Washington

1995 - 2000

Owner/Western Region Manager
Directed Western Region sales operations and oversaw six satellite offices. Recruited and trained 15-person sales force. Achieved record sales increases and successfully marketed new product lines. Redesigned product demos and increased "close" ratio by 37%.

  • Increased sales to existing clients by 122% within two years
  • Executed sales strategies that expanded sales from $105,000 to $2.4 million in five years
  • Set up distribution and delivery systems that increased market penetration by 18%

NECRO & CO. - Seattle, Washington

1990 - 1995

Sales Manager
Coordinated startup and developed marketing, sales and telemarketing strategies. Hired, trained and motivated a sales team of eight.

  • Increased Sales from 0 to $720,000 in just two years

Education

M.B.A. - Portland Sate University, Portland, Oregon

1990


The résumé sample above was provided by the National Résumé Writers' Association. For more professional résumé samples download a free résumé template.

HIGH-IMPACT WORDS
Action Verbs

Accelerated
Accomplished
Achieved
Adapted
Administered
Analyzed
Approved
Completed
Conceived
Conducted
Controlled
Coordinated
Created
Delegated
Demonstrated
Designed
Developed
Directed
Earned
Effected
Established

Estimated
Evaluated
Expanded
Expedited
Facilitated
Found
Generated
Implemented
Improved
Increased
Influenced
Initiated
Inspected
Instructed
Interpreted
Launched
Lectured
Led
Maintained
Managed
Mastered

Motivated
Operated
Ordered
Organized
Originated
Participated
Performed
Pinpointed
Planned
Prepared
Produced
Proficient in
Programmed
Proposed
Proved
Provided
Purchased
Recommended
Reduced
Reinforced
Reorganized
Revamped
Revised
Reviewed
Scheduled
Set up
Simplified
Solved
Streamlined
Structured
Supervised
Supported
Surpassed
Taught
Trained
Translated
Used
Utilized
Won
Wrote

Concrete nouns and positive modifiers

Ability
Actively
Capacity
Competence
Competent
Consistent
Effectiveness
Pertinent
Proficient
Qualified
Resourceful
Substantially
Technical
Versatile
Vigorous

RECOMMENDED RESOURCE BOOKS

Change Your Job Change Your Life 7th Ed., By Ronald L. Krannich, Impact Publications, 1999

What Color is Your Parachute? by Richard Bolles, Ten Speed Press, Berkely, CA, 2001

Do What You Are - Discover the Perfect Career for You Through the Secrets of Personality Type by Paul D. Tieger and Barbara Barron-Tieger, published by Little, Brown and Company, 1995

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